Privacy Policy

CBT Properties Group Pty Ltd
Last Updated: 23 October 2026

1. Introduction

CBT Properties Group Pty Ltd (“CBT Properties Group”, “we”, “our” or “us”) is committed to respecting your privacy and protecting the personal information you provide when using our website or engaging with our real estate services.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website or providing personal information to us, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect personal information when you contact us, submit an enquiry, request a property appraisal, apply for a rental property or engage our services.

This information may include:

  • Your name, email address, phone number and contact details.

  • Residential, postal or property addresses.

  • Information about properties you own, wish to buy, sell, rent or manage.

  • Identification and verification information where required.

  • Employment, financial and rental history information relevant to tenancy applications.

  • Communications, enquiries and correspondence with our team.

  • Website usage information, including IP addresses, browser details and cookies.

We aim to collect only information reasonably necessary for our business activities and services.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and provide requested information.

  • Assist with residential and commercial property sales.

  • Provide property management and leasing services.

  • Process rental applications and tenancy-related matters.

  • Arrange property inspections, appraisals and appointments.

  • Assist buyers and investors with property enquiries.

  • Communicate updates about properties and services.

  • Meet legal, regulatory and compliance obligations.

  • Improve our website, customer experience and business operations.

  • Send marketing communications where permitted by law.

We will not use your personal information for unrelated purposes unless authorised or permitted by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services or comply with legal requirements.

These parties may include:

  • Property owners, landlords, buyers, sellers and prospective tenants.

  • Solicitors, conveyancers and other property professionals.

  • Tradespeople, contractors and maintenance providers.

  • Property inspection and tenancy management service providers.

  • Technology, website hosting and business software providers.

  • Government agencies, regulators and other authorities where required by law.

We do not sell personal information to third parties.

Where third-party service providers handle personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

5. Rental Applications and Tenancy Information

When processing rental applications or managing tenancies, we may collect information necessary to assess applications, verify identity, communicate with applicants and administer tenancy arrangements.

This may include employment information, rental references, income details and supporting documents.

Information relating to rental applications and tenancies will be handled in accordance with applicable Queensland tenancy legislation and privacy requirements.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor interactions and enhance the browsing experience.

Cookies may collect information such as browser type, device information, pages visited and website usage patterns.

You can manage or disable cookies through your browser settings. However, some website features may not function as intended if cookies are disabled.

Where third-party analytics services are used, information may be processed in accordance with the relevant provider’s privacy practices.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically or in other business records, using appropriate administrative and technical safeguards.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary for our business activities or as required by applicable laws. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to legal retention obligations.

8. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact us using the details provided below.

We will respond within a reasonable timeframe and handle requests in accordance with applicable privacy laws.

9. Marketing Communications

From time to time, we may provide information about properties, services, business updates or other relevant opportunities.

Where required, we will obtain your consent before sending marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting our team.

10. Third-Party Websites

Our website may contain links to external websites operated by third parties.

CBT Properties Group is not responsible for the privacy practices, security or content of external websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

11. Overseas Disclosure

Some technology and service providers we use may store or process information outside Australia.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to comply with applicable Australian privacy requirements.

12. Privacy Complaints

If you have concerns about how your personal information has been collected, used or handled, please contact us.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

For more information, visit www.oaic.gov.au.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements or privacy practices.

Any updated version will be published on this page with a revised date.

We encourage visitors to review this policy periodically.

14. Contact Us

For questions, privacy enquiries, requests to access or correct personal information, or complaints, please contact:

CBT Properties Group Pty Ltd
Queensland, Australia
Queensland Real Estate Agent Licence: 4993237

Website: https://cbtpropertiesgroup.digiperth.com.au/

Contact: Contact Our Team